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Not everything that can be counted, counts....
A link to my Masterclass article for Managing Partner Magazine on measuring KM systems.
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Read my latest articles for Legal Life, the magazine for Bristol Law Society, summarising KM for smaller firms
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I often get asked by lawyers moving into PSL / KM work where they should start with reading up on KM.
I have my own favourites, but for a wider view, I recently posted this question to a couple of LinkedIn groups. This is a list of their suggestions.
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Have you ever faced these problems?
- You have a serious problem with a file, with no obvious solution. You’re sure someone somewhere in the firm knows the answer, but you don’t know who.
- You have just finished a tricky document (a contract, a lease, a statement of case) which has taken significant time. On your way home, you bump into another fee earner who mentions that they’ve just finished the same tricky document and you secretly fear their answer may be better than yours. How will you bill your clients?
- You need to review a particular case for some research, but Joe, who you usually phone when stuck, has been made redundant and you don’t know where to start.
- You are Managing Partner of a High Street firm and you wonder how to differentiate your firm and compete with “Tesco Law” following the Legal Services Act 2007 (LSA).
You may think that Knowledge Management (KM) is only suitable for Magic Circle, but all Law firms are knowledge businesses and KM may the solution your business is looking for.
This article aims to explain what KM is and some of the potential benefits to small and medium-sized firms (SMFs) which place KM at the heart of their businesses.
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Have you ever faced these problems?
- You have a serious problem with a file, with no obvious solution. You’re sure someone somewhere in the firm knows the answer, but you don’t know who.
- You have just finished a tricky document (a contract, a lease, a statement of case) which has taken significant time. On your way home, you bump into another fee earner who mentions that they’ve just finished the same tricky document and you secretly fear their answer may be better than yours. How will you bill your clients?
- You need to review a particular case for some research, but Joe, who you usually phone when stuck, has been made redundant and you don’t know where to start.
- You are Managing Partner of a High Street firm and you wonder how to differentiate your firm and compete with “Tesco Law” following the Legal Services Act 2007 (LSA).
You may think that Knowledge Management (KM) is only suitable for Magic Circle, but all Law firms are knowledge businesses and KM may the solution your business is looking for.
This article aims to explain what KM is and some of the potential benefits to small and medium-sized firms (SMFs) which place KM at the heart of their businesses.
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