The Knowledge Business
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Get your copy of The Knowledge Management Handbook here.


Large law firms have used Knowledge Management strategies for decades to improve efficiency, manage costs and promote quality. 

Knowledge Management is not IT databases or library services. Law firms sell their combined knowledge and experience to their clients to solve their problems.  "Knowledge Management" is the methods by which your firm manages that service in the most effective way, to further its business goals.

Hélène Russell, dispute-resolution lawyer turned practice management consultant, set up The Knowledge Business in 2009 in order to offer the benefits of Knowledge Management to all law firms, whatever their size, through advice, training and help with implementation.


Try TheKnowledgeBusiness from as little as £500.


Improving knowledge capabilities helps firms with:

  • Increased efficiency – reusing know-how created elsewhere in the firm and not ‘reinventing the wheel’;
  • Improved quality of information – up-to-date, consistent and technically correct know-how is essential for avoiding risk in legal business as well as developing a firm’s reputation and brand;
  • Preservation of the firm’s knowledge – mitigating the problem of lawyers taking their individual skills and knowledge with them when they leave the firm;
  • Skill-sharing – pooled knowledge resources enabling senior lawyers to delegate more to junior lawyers, enabling senior lawyers to concentrate on higher value work or practice-development activities;

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